As a cross-platform web-based system for dismantling cars, the Recopart app was designed to be used in the field by chauffeurs, field mechanics, and managers to locate, pickup, and track vehicle dismantling before all parts ended up in the backend systems serving various e-commerce solutions.
Impact mapping is a powerful way to map business impacts to solutions for users or solutions you want to run experiments on. As a part of a large product discovery initiative during 2020, I used it in conjunction with Lean UX and user research methods to better visualize 'whom to build what for'.
In 2020 I led a product discovery initiative for an undisclosed financial audit enterprise (one of the Big Four). We aimed to explore and discover the user needs of document management within the Swedish branch.
A membership termination process demanded a lot of a support team's time and attention. I was responsible for a User Research initiative to reveal the root cause, and create insights for the client to act on and find a solution for.