September, 2020

In 2020 I led a product discovery initiative for an undisclosed financial audit enterprise (one of the Big Four). We aimed to explore and discover the user needs of document management within the Swedish branch. The aim was to introduce a user-centric approach, and with insights from that, develop new services and tools that would be viable and feasible, and desirable. It was run over a seven-day workshop with senior stakeholders but co-located and remotely.